1. Travel Assistance Services

• Pre-trip Information Services
  Travel Assistance will provide the insured with basic travel advice concerning the planned
  trip and information about the intended destination.
• Weather and Exchange Rate Information
  Information about weather conditions and exchange rates.
• Visa Information
  Information regarding Visa requirements for foreign countries.
• Embassy Referral
  Information about the contact details/opening hours of Embassies worldwide.
• Airline Regulation Information
  Information and advice about Airline Company Regulations.
• Flight Schedules, Flight Reservations and Re-scheduling
  Information and advice regarding flight schedules, flight reservations and re-scheduling.
• Legal Referral
  When required, Travel Assistance shall provide the insured with the name, address and
  telephone number of local lawyers. Wherever possible, we shall provide the insured with
  two or more lawyers. The final selection of a lawyer shall be the responsibility of the insured.
  Travel Assistance guarantees that the lawyers of the relevant jurisdiction are of good repute
  and have not been the subject of reprimand or malpractice proceedings.
• Lost Passport Assistance
  If insured’s passport is lost, Travel Assistance shall assist the insured by providing
  information about how to report the loss and arrange for replacement.
• Lost Luggage Retrieval
  If the insured’s luggage or personal items are lost, Travel Assistance, upon receiving the
  relevant information from the insured, will initiate a search to recover the lost items. The
  search shall involve liaison with the applicable police department, or for items lost in
  transit, contacting the responsible people in the company with whom the insured was
  travelling.
• Roaming Information
  Information about roaming while the insured is abroad.
• Translator / Interpreter Service
  If insured requires the services of a translator, Travel Assistance will source and arrange
  translation services worldwide.
• Personal Data Services
  Travel Assistance can help keeping customer’s personal IT data while the customer is
  abroad.